Friends and Family Test ( FFT ) - 1st April 2017 to 31st March 2018
The practice received very positive results via the FFT within 2017 / 2018 with over 94% of patients stating that they were Extremely Likely or Likely to recommend the practice to friends or family.
It was also noted that patients stated that they were extremely happy with access to ANY GP on the same day or ANY GP within 48 hours, however it was also noted that preferred named GP appointments could be more than 1 week in advance due to the GP of their choice having limited appointment access due to part time status. Patients also commented positively on the access to early morning appointments from 7:00am on each weekday for Nurses and GPs.
Patients within the survey also highlighted on a negative basis, that car parking access during peak times was difficult ( this has been raised with NHS Property Services ) but solutions are very limited but as a practice we will explore these, patients stated that when accessing the practice during busy periods and they are in a queue, they often stay in the same position in the queue for long periods of time and then suddenly they get cut off. The practice have spoken to our supplier regarding this and a new telephone system with improved access facilities is to be installed in April 2018, this will also allow the practice to voice record all telephone contacts with patients to improve efficient and quality of service provided. Patients also commented that weekend appointments for GP and Nurses should be made available ( at present the practice do not foresee this occurring ), however for urgent cases the practice or NHS 111 can arrange for patients to be seen via Gateshead CBC Health at two locations within Gateshead on a Saturday or Sunday if appointments are available
| Month | Number of Patient Responses |
| Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
| Apr 17 | 10 | 3 | 1 | 0 | 0 | 0 |
| May 17 | 6 | 3 | 0 | 1 | 0 | 0 |
| Jun 17 | 11 | 3 | 1 | 0 | 0 | 0 |
| Jul 17 | 20 | 3 | 0 | 0 | 0 | 0 |
| Aug 17 | 15 | 3 | 1 | 0 | 0 | 0 |
| Sep 17 | 82 | 9 | 1 | 0 | 0 | 2 |
| Oct 17 | 35 | 2 | 0 | 0 | 0 | 1 |
| Nov 17 | 25 | 0 | 2 | 0 | 1 | 1 |
| Dec 17 | 11 | 1 | 0 | 0 | 0 | 1 |
| Jan 18 | 10 | 1 | 0 | 0 | 0 | 0 |
| Feb 18 | 20 | 4 | 1 | 1 | 0 | 1 |
| Mar 18 | 15 | 1 | 1 | 1 | 0 | 0 |
| Total Apr 17 to Mar 18 | 261 | 33 | 8 | 3 | 1 | 6 |
| 94.53% | | 1.29% | |
Thank you to all of the patients who took the time to complete the FFT and make comments.
Other information
NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.
However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used fo form any judgement about GP earnings, nor to make comparisons with other practices.
The average Pay for GPs working in Wrekenton Medical Group in the financial year ending 31st March 2017 was £ 72,391 before tax and national insurance. This is for 3 full time GPs, 4 part time GPs and 2 Locum GPs who worked in the practice for more than six months