Noticeboard

MESSAGE TO A LOVED ONE

If you have a relative who has been admitted to the Queen Elizabeth Hospital, Gateshead and you would like to send them a message, letter or photograph, please send it by email to: ghnt.messagetoalovedone@nhs.net

Please can letters, messages or photographs be a maximum of one A4 side of paper per day. The Patient Experience Team will try their best to ensure that all patients receive their messages Monday-Friday.

If you do not have access to email and would still like to send your loved one a short message, please telephone 0191 445 6047 or 0191 445 6129 between 10am and 12pm, Monday to Friday.

To make sure we get to the right person we also need you to include:

  • the patient's name
  • the ward number or name
  • either the date of birth or the address of the patient



Coronavirus - please see below for latest information and guidance.

Do not attend the surgery unless you have spoken to a GP or nurse and have a confirmed appointment.

Important Patient Safety Alert regarding hearing aid batteries - https://improvement.nhs.uk/news-alerts/risk-of-harm-to-babies-and-children-from-coin-button-batteries-in-hearing-aids/

 

Advance notification of surgery closures - click here for dates

Access the online appointment system

eConsult

In line with guidance from Public Health England regarding coronavirus , we are not currently offering the option to book face to face appointments online.

You may find it easier and quicker to use the link above and complete an eConsult, an online form which then gets passed to our clinical team for review.

Thank you for your co-operation at this time.

Telephone Triage

It is not always necessary to see a GP face to face.  Your health issue can often be dealt with via telephone, or a medication prescribed to you.

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. We would ask you to provide the information requested by the reception team so that they can ensure that your request is directed to the appropriate member of the clinical team.

Appointments are in high demand, sign up to our free text reminder service to help reduce missed appointments.

Please read our DNA/Failure to attend policy

Emergency/Urgent Appointments (also known as Same Day Access)

These appointments are available on a daily basis, they are limited and may not be with your normal GP of choice.  You may be asked to provide a reason for requesting an emergency appointment to prevent the system being misused.

 

Cancellations

If you cannot attend a booked appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 

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