Noticeboard

MESSAGE TO A LOVED ONE

If you have a relative who has been admitted to the Queen Elizabeth Hospital, Gateshead and you would like to send them a message, letter or photograph, please send it by email to: ghnt.messagetoalovedone@nhs.net

Please can letters, messages or photographs be a maximum of one A4 side of paper per day. The Patient Experience Team will try their best to ensure that all patients receive their messages Monday-Friday.

If you do not have access to email and would still like to send your loved one a short message, please telephone 0191 445 6047 or 0191 445 6129 between 10am and 12pm, Monday to Friday.

To make sure we get to the right person we also need you to include:

  • the patient's name
  • the ward number or name
  • either the date of birth or the address of the patient



Coronavirus - please see below for latest information and guidance.

Do not attend the surgery unless you have spoken to a GP or nurse and have a confirmed appointment.

Important Patient Safety Alert regarding hearing aid batteries - https://improvement.nhs.uk/news-alerts/risk-of-harm-to-babies-and-children-from-coin-button-batteries-in-hearing-aids/

 

Advance notification of surgery closures - click here for dates

Latest News

As of today, Wednesday 1st November 2023 the NHS and our practice want to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We're now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS App, NHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record. Some people can already access this feature, this won't change for you.

This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from today, Wednesday 1st November 2023. For most people, access will need to be granted by the practice admin team as we need to ensure you are given the right access for security reasons. Please speak to the amin team.

Your doctor (GP) or other clinician from the practice may talk to you to discuss test results before you are able to see some of your information on the app. A member of the practice may also talk to you before you are given full record access to make sure that having access is of benefit to you. If you are concerned that seeing your records is not right for you, you should speak to your practice.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your GP health record by requesting this information via reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure.  You'll need to make sure you protect your login details. Do not share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. You can also read more by going to www.nhs.uk/gp-record.

Appointments update

For appointments from 4th April onwards, we will be trialling a new system for GP appointments, where you will be offered the choice of a timed telephone or face to face consultation.  These appointments will be time limited, and we hope that patients will make suitable choices based on their clinical needs.

The Reception team will advise you of the best method of appointment if you are unsure which option to choose.  We hope that you bear with us during this change as we come out of the pandemic restrictions. 


From 1st July Our Private income policy and charges have changed please see "services" more details
Please note that the surgery cannot provide letters proving your vaccination status.  You can view and share your status via the NHS app, or you can call 119 who can provide a letter for you. Please see here for more information Vaccination status for travelling abroad
 
 

Our phone lines are overwhelmed at the moment, we can only hold a certain number of people in the queue, after that you should get a message stating no call handlers are available.  Our provider has advised that the sheer volume of calls means that this doesn't always happen. We would suggest calling after Tuesday when the phone lines are typically quieter. You could also complete an econsult form or email us at nencicb-ng.a85016@nhs.net

10 Tips to Beat the Gloom - a useful guide with hints and tips to support good mental health. Click Here to read the document

Patients can now self refer to the Physiotherapy and Musculoskeletal service (TIMS) without the need for a GP appointment. Click here for more information

    
 
All telephone calls will be recorded for training and monitoring purposes.
Help reduce missed appointments by signing up for text reminders, see reception to have this activated

See here for our DNA policy.

If you are currently a patient and are moving to a new home, please check the NHS practice boundary map to see if you still eligible to be a patient Practice catchment area

We are now able to send appointment details and reminders by text message - our reception team will be happy to activate this for you, please let them know if you'd like to sign up.

 

The practice supports the goverment's "Zero Tolerance" campaign for NHS staff  - please see here for more information Zero Tolerance Policy

 

 

 

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