Noticeboard

MESSAGE TO A LOVED ONE

If you have a relative who has been admitted to the Queen Elizabeth Hospital, Gateshead and you would like to send them a message, letter or photograph, please send it by email to: ghnt.messagetoalovedone@nhs.net

Please can letters, messages or photographs be a maximum of one A4 side of paper per day. The Patient Experience Team will try their best to ensure that all patients receive their messages Monday-Friday.

If you do not have access to email and would still like to send your loved one a short message, please telephone 0191 445 6047 or 0191 445 6129 between 10am and 12pm, Monday to Friday.

To make sure we get to the right person we also need you to include:

  • the patient's name
  • the ward number or name
  • either the date of birth or the address of the patient



Coronavirus - please see below for latest information and guidance.

Do not attend the surgery unless you have spoken to a GP or nurse and have a confirmed appointment.

Important Patient Safety Alert regarding hearing aid batteries - https://improvement.nhs.uk/news-alerts/risk-of-harm-to-babies-and-children-from-coin-button-batteries-in-hearing-aids/

 

Advance notification of surgery closures - click here for dates

                                          

Help reduce missed appointments by signing up for text reminders, please speak to reception to have this activated

See below for our DNA policy.

Appointments at the surgery are in high demand.  Wasted appointments may mean that another patient is unable to be seen, results in longer waiting times to book appointments and puts a strain on our resources. We do understand that on occasion there may be a genuine reason why you are unable to attend an appointment and simply ask that you let us know in advance if you are unable to attend.If you are unable to keep your appointment, please call or go online to cancel this, so that we may offer it to another patient.

FAILURE TO ATTEND AND LATE ARRIVAL POLICY

If you are unable to attend a pre-booked appointment or are going to be late, we ask that you let us know at least half an hour in advance, in order that we may offer it to another patient. 

 If you do not cancel and fail to attend 3 appointments within a 6 month period, you will be sent a final written warning.  Another failed attendance within 2 months of the final written warning letter may result in your removal from the practice list.

FAILURE TO ATTEND SAME DAY ACCESS APPOINTMENTS

We reserve the right to withdraw access to Same Day Access appointment booking for any patient, and non-attendance for Same Day Access appointments may result in you no longer having this privilege and you would need to make alternative arrangements for urgent appointments.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website