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The Friends & Family Test was a short survey that was introduced by the NHS England as a compulsory requirement for GP Practices. Patients can complete the short survey either online ( via website ) or In-House via the practice postcards that are available .

Last Quarter Results in Detail

Based on question - How likely are you to recommend our GP Practice to Friends & Family in they needed similar care or treatment ?

December 2015                                                          

 Extremely Likely 11
 Likely  1
 Neither Likely Nor Unlikely  0
 Unlikely  0
 Extremely Unlikely  0
 Dont Know  1

November 2015                                                          

 Extremely Likely 26
 Likely  0
 Neither Likely Nor Unlikely  2
 Unlikely  0
 Extremely Unlikely  0
 Dont Know  1

October 2015 

 Extremely Likely50
 Likely 3
 Neither Likely Nor Unlikely 0
 Unlikely 0
 Extremely Unlikely 0
 Dont Know 1

 Overall Results 2015 ( Jan 15 to Dec 15 )

 Extremely Likely 284
 Likely   44
 Neither Likely Nor Unlikely   10
 Unlikely    2
 Extremely Unlikely    0
 Dont Know    5

Selected Comments Received

  • treatment i received was excellent
  • service and attention first class, staff very polite
  • extremely satisfied with this GP Practice
  • less waiting time ( after allocated appointment slot )
  • great new appointment system
  • waiting area needs music, live tv
  • I find everything fine at surgery-doctors, nurses & reception staff
  • excellent GP practice
  • Perhaps some people on reception sound inexperienced on telephone
  • telephone message is too long before you get through to speak to someone
  • excellent friendly practice always try to help
  • would not change practice been here over 30 years
  • more patient friendly and entertaining waiting area
  • keep doing what you doing
  • more information about Gateshead wide services
  • challenging times for NHS but would not change excellence of this practice
  • more reading literature in waiting area
  • look to weekend ( Saturday & Sunday ) opening hours 
  • great all round practice
  • 7am opening hours and early appointments are fantastic
  • appointment system pre bookable and same day excellent however stop registering new patients as s may not be the case with too many patients and not enough appointments 
  • already recommended practice to friends and family and they are delighted  
  • improved signage outside building
  • car parking at busy times is problematic, especially at school times as parents often park cars in car park and do not have appointments
  • excellent all round practice all staff very good and GP's and Nurses dedicated to your care
  • brilliant  GP's attentitive and caring
  • all family registered here would not want any other practice
  • always friendly excellent service all round
  • staff are communicative and take my needs into account
  • more one off stands like Stoptober that was present at the Weekend Flu Clinic
  • Why did practice not begin under 18 nasal flu at same time as ordinary flu clinic in September
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